National Parts Manager

Main Purpose of Job:

Lead the Parts and Accessories (P&A) Business Unit and Team of the Aftersales Division aligned to the overall Aftersales Strategy. The successful leadership, coordination, and management of the Parts business operations, tasks, and projects will be critical in driving business growth, Customer Experience, OEM, and Dealer profitability for competitive advantage in the market.

Minimum Qualification:

Minimum Grade 12 Matric with Degree/Diploma in Finance, Supply Chain, Strategic or Business Management.
Leadership and Automotive Parts Business Management Training Qualifications advantageous.

Knowledge & Experience:

Minimum 2-5 years National Parts Manager experience at Automotive OEM Importer or Assembler/Manufacturing OEM.
Evaluated knowledge and experience in Automotive Parts Business Operations, Warehousing, Warehouse Operations, Parts Supply Chain, Customs, Health and Safety, Logistics, and Dealer Operations.
Experience in Parts Demand Planning, Stocking and understanding of Parts Inventory Management.
Understanding and experience of Parts Costing, Margins Strategies, Pricing and Marketing of Parts Business Lines (Parts, Accessories, Oils, Fluids and Lubricants, Other).
Experienced in Parts and business budget planning, preparation and forecasts.
Understanding of Lean Warehousing, Warehousing Processes and Warehouse Management Systems.
Experienced in Supplier Management (Logistics, Distribution, Parts, Accessories and other).
Experience and understanding of Automotive OEM Dealer Parts Policies and Procedures.
Experience and understanding of cross-border (outside South Africa) Parts export and sales procedures.
Experience and Technical Knowledge of vehicle components, systems, part number management and catalogues.
Experience in preparation, understanding and presentation of Parts Business and Operations reports.
Experience to lead, direct people and lead large teams.
Excellent strong leader, communicator, team player, professional interpersonal skills and good at managing conflict.
Strong planning, analytical, organizational and administration skills.
Excellent computer skills (ERP systems, Outlook, Word, PPT, Excel), grammar and writing content.

Special Conditions:

Willingness to travel frequently as needed.
Ability to work flexible hours, including evenings and weekends.
Valid driver's license and clean driving record.

Behavioral Competencies:

Understand Vision and Importance of Vision, Purpose, Strategic Thinking, Intent and Direction.
Strong character, approachable, with qualities to communicate effectively, execute vision and desired state.
Strong Business Decision Making skills and using data and information.
Negotiator and collaborator on all levels including cross-function (internal and external of the company or with stakeholders).
Strong business acumen, financially literate, able to question complex information, systemic thinking to identify market opportunities, cause, effect and create/deliver attractive solutions and strategic direction.
Effective relationship builder; able to influence commercial and operational stakeholders drawn from a wide audience.
Articulate communicator with excellent verbal, written, analytical and IT communication skills.
Self-motivated and managed, task mature, have a positive attitude, be proactive, have good interpersonal, team building, people motivating and listening skills.
Well organized, timely, focused, driven and persistent to follow through on projects and tasks to completion.
Ability to multi-task, prioritize and deliver well under pressure.
Results driven and focused, while work well under pressure to meet strict deadlines.

Technical Competencies:

Proficiency in ERP systems and Warehouse Management Systems (WMS).
Knowledge of Lean Warehousing principles and processes.
Experience with Parts Business Operating Systems and Electronic Catalogue Systems.
Understanding of Automotive Parts Business Lines, including Accessories, Oils, Fluids, and Lubricants.
Technical knowledge of vehicle components, systems, and part number management.

Principal Areas of Accountability:

Drive Parts Sales with growth aligned to Parts Business Targets, KPIs, Objectives, Margins, and Profitability of the Business.
Sales planning of target achievements, profit margins, stock levels, orders, accessories sales and suppliers, back order parts, and obsolescent stock values with creative ideas to increase profits and reduce obsolescent stock.
Provide and prepare Parts Budget inputs monthly and reviews.
Monitoring, Reduction, and Management of Parts Business Operational Costs (direct and indirect costs) initiatives.
Oversee and Manage Parts Warehouse Operation Teams (outbound, inbound, inventory control, operations etc.).
Oversee and Manage Parts Order demand planning process and ordering from factory and local suppliers to ensure optimal fill rate, low backorders, and effective supply of parts to dealer network and customers.
Oversee and Manage Parts Support (Technical and Orders) teams to provide optimal support to dealer network which drives brand satisfaction from customers.
Drive and create warehouse continuous improvement efficiencies such as utilization, peak warehouse capacity used, slotting etc. Supply rates – improve supply rates to dealers.
Manage Parts Business Readiness for New Vehicle Launches as regards parts setup, pricing, ordering, accessory development, technical requirements or compliances, and orders, supply policy and stocking at Dealerships.
Manage local and overseas suppliers and relationships to ensure optimal business efficiencies, strategic partnerships are developed and cost management (policies, discounts, and rebates).
Dealer Network Parts Business Policy Development, Profitability, and Aftersales Absorption/Revenue Growth.
Provide Internal support and guidance to Aftersales Teams (Customer Care, Technical Support, Warranty, Training, Procurements, Aftersales Finance).
Identification of opportunities for new revenue streams (new products, new markets or channels) to grow Parts Business.
New Business (traditional & non-traditional) Opportunities, Products, ICE/EV, Sectors, Products and Services Development.
Parts Marketing and Communications Management Projects to drive Parts Sales demand.
Parts Business Operating Systems Maintenance, Development, and Integration Projects (ERP and WMS).
Parts Electronic Catalogue Systems Maintenance and Improvements.
Manage performance of staff, aligned to goals, measuring performance and dealing with non-performance accordingly.
Provide training to staff and development of training programs (staff and dealer network) to improve competencies.
Maintain relations with key stakeholders, customers, and industry associations to achieve the objectives of the Parts business.

Please submit your application with your cv to careers@gwm.co.za and reference the job title.